Warranty

Warranty Work on Your Swimming Pool

Owning a swimming pool is a significant investment, and we understand that, over time, certain issues may arise. Fortunately, many of these problems are covered under your pool's 2 year warranty, ensuring that you receive prompt and professional assistance when needed.

If you encounter any issues with your pool that you believe may be covered under warranty, it’s important to reach out to us as soon as possible. If you think you may have a problem contact us at service@waterstream.co.uk, if you can provide a picture of the issue that may help us to understand the concern. Please include a thorough description of what you’re experiencing to help our team diagnose the issue before arriving on site, potentially speeding up the repair process.

Once we have all the necessary information, we will schedule a visit from one of our experienced engineers at the earliest opportunity. Our goal is to correct any faults with your pool as quickly and effectively as possible, minimising any disruption to your enjoyment of your pool.

We take pride in our commitment to quality and customer satisfaction. Rest assured that when you report a warranty issue, we will work diligently to resolve it, ensuring that your pool continues to function flawlessly. Your peace of mind is our top priority, and we are here to support you throughout the entire warranty process.

This version provides a more detailed and customer-focused explanation of how warranty work is handled, emphasising the importance of communication and the company’s commitment to service.

How long is the warranty?

The length of the warranty on your swimming pool can vary depending on the specific components. However, as a general rule, most parts of your pool are covered by a comprehensive 2-year parts and labour warranty. This means that if any issues arise within the first two years of installation, we will repair or replace the faulty parts at no cost to you, including the cost of labour.

The pool shell comes with an extended warranty for additional peace of mind and to protect your investment.

For a detailed breakdown of the warranty periods for each part of your pool, we encourage you to review your warranty documentation or contact our customer service team. We're always here to help clarify any questions you might have about the coverage of your pool.

What is not covered under warranty?

There are certain items on your pool systems that are wearable items that are not covered by warranty much like your car has consumable items, so does your pool.

• O-Rings and seals - Rubber will perish overtime and this can be due accelerated by chemical inbalance within the pool.
• Media in filter - The main filter in your plant room contains a media that catches the dirt. The life of this can be reduced if the chemical balance is out, the pool is heavily used, debris in the pool is high and less frequent backwashing takes place.
• UV Bulb - Bulbs have a set number of working hours and degrade naturally with use.
• Pool light bulbs - We ensure the bulb works at the time of installation/purchase.
• Auto dosing probes - these require regular calibration to maximise their lifespan but usually last two years if maintained.

• Auto dosing Tubes - These wear during operation and also due to the nature of the chemicals they transport. We recommend changing them annually to prevent leaks.